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Incident Reporting Frequently Asked Questions

Here are answers to a range of common questions from State authorities about incident reporting to the State Claims Agency. These frequently asked questions are reviewed and updated regularly.

Any unplanned or uncontrolled occurrence or sequence of occurrences that caused or had the potential to cause injury, ill-health, disease, and/or damage/loss to property/service should be reported. This includes incidents involving persons, property or the organisation as a whole. State authorities have a statutory requirement to report all incidents to the State Claims Agency.

Legal requirement

Organisational requirement/risk management benefits

  • Ensures incident response/follow-up
  • Facilitates incident investigation/review and analysis
  • Aids reflection on, analysis and extraction of lessons learned to prevent reoccurrence
  • Supports the claims resolution process should a claim arise in future
  • Enables incident investigation/review by the State Claims Agency
  • State authorities with access to NIMS should enter an incident directly onto the system
  • State authorities without access to NIMS should submit a copy of their National Incident Report Form to us via

Your organisation should have an established incident reporting procedure. This procedure will outline the steps to follow in relation to reporting incidents in your organisation and the requirements to report to any applicable third-parties such as the State Claims Agency, the Health and Safety Authority, the Mental Health Commission and others.

Our Enterprise Risk Management and Clinical Risk Units are available to advise on the development of incident reporting procedures.

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