As part of the State Claims Agency’s mandate to deliver risk advice to the State authorities on whose behalf it manages claims, the Clinical Risk Unit has developed a series of educational videos to highlight areas and issues frequently identified in claims management. The videos in the series are available below and this page will continue to be updated on an ongoing basis.
Video 1 | What is the role of our Clinical Risk Unit?
The first video in the series introduces the Clinical Risk Unit and aims to help you get a better understanding of the work it does, and how it can help, support and advise your organisation in relation to patient safety and clinical risk management.
Video 2 | Managing Risk: Getting consent in healthcare right
This video focuses on consent. Seeking and obtaining valid consent from service users for health and social care interventions is central to clinical care. Deficits in the consent process, or in the documentation of consent, are frequently identified in claims management.
In this video, Noelle Byrne, Senior Clinical Risk Manager, and Mark McCullagh, Clinical Risk Advisor, discuss consent and provide advice on how to get it right.
Video 3 | Documentation and recording in clinical practice: Getting it right
This video focuses on the importance of documenting and maintaining good clinical records, a fundamental part of providing patient care. Drawing on the State Claims Agency’s unique perspective, this video aims to help health and social care professionals optimise documentation practice in line with expected legal, professional, and regulatory standards.
In this video, Yvonne Fallon, Clinical Risk Advisor, and Dr Natasha Coen, Senior Clinical Risk Manager, speak about documenting in clinical practice, share learning from claims, and provide practical advice on how to get it right.
Video 4 | Enhancing safety in clinical handover during transfers of care
This video focuses on communication during transfers of care and clinical handovers, which represent critical moments in the patient care pathway. All health and social care practitioners involved in a patient’s care are responsible for ensuring all relevant information, including the patient’s condition and treatment plan are handed over effectively and documented in a timely manner.
Drawing on the State Claims Agency’s unique perspective, Clinical Risk Advisors Wayne Meehan and Irene Maguire Byrne, explore learning from incidents and claims and set out practical advice on how health and social care practitioners can optimise communication with their colleagues, in line with expected legal, professional, and regulatory standards.
Queries
If you are a State authority in the health and social care sector and have any queries, please get in touch with us.
Stay tuned for the next video in the series.
Learning and Events
For all the latest guidance and resources for State authorities in the health and social care sector, visit our State Authority Learning and Events section.
