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The COVID-19 pandemic is placing health and social care services in Ireland under considerable pressure and requires different ways of assessing and treating service users.

Telehealth offers a virtual connection to the service user, ensuring they continue to receive the necessary clinical support, care and treatment, whilst protecting them from an increased risk of acquiring COVID-19 in a health or social care environment.

Risk Advisory Notice

The State Claims Agency continues to provide advice to and respond to queries from the health and social care sector in respect of risk management. In relation to these matters, our Clinical Risk Unit has prepared a guidance document which contains general advice for those undertaking virtual sessions with service users.

View Risk Advisory Notice

The Risk Advisory Notice is available below.


The State Claims Agency has developed a range of indemnity and risk management advices to support State Authorities during the COVID-19 pandemic.

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