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The national NIMS Helpdesk is operated by the State Claims Agency and provides technical support to all users of NIMS, the National Incident Management System.

The NIMS Helpdesk team is responsible for providing technical help, support and advice to NIMS users by phone and by email. Their role includes:

  • Setting up new users
  • Providing technical guidance
  • Troubleshooting problems
  • Tracking and resolving issues
  • Managing user accounts
  • Issuing NIMS updates and communications

Get in touch

If you are NIMS user and you require technical support, get in touch with the NIMS Helpdesk at +353 1 238 4240 or

NIMS Training and E-Learning

The State Claims Agency provides a range of training options to help and support NIMS users to develop their expertise and upskill.

NIMS Training and E-Learning

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