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The State Claims Agency hosted a virtual learning event for State Authorities delegated to the General Indemnity Scheme on Thursday, 9 March 2023, where we explored the lifecycle of a claim from start to finish.

This webinar was designed to help State Authorities understand their role and the role of the State Claims Agency in resolving claims and how we can support and advise them to help them mitigate risk.

The session was attended by over 250 delegates from across the State and health and social care sectors, including claims/legal specialists, risk/health and safety/quality specialists, operations, estate management and HR specialists, health and social care professionals, and senior management.

Webinar Overview

Through contributions from our claim resolution, in-house litigation and risk management units, this learning event:

  • raised awareness about the claim resolution process as it relates to the State Claims Agency
  • outlined the key role of State Authorities in the process
  • discussed the importance of learning from pertinent claims to improve overall safety in State Authorities
  • provided some topical updates on relevant developments in the area

The event included a facilitated discussion session around the process of resolving claims and mitigating risk.

Webinar Resources

Based on the webinar, we have developed a visual overview of the lifecycle of a claim which sets out the key tasks of State Authorities at each stage of the process. Check out the infographic available

View infographic
Webinar Resources

If you would like to request a copy of the slides for your State Authority, please get in touch with

Claims Resolution Frequently Asked Questions

Check out our answers to a range of common questions from State Authorities about claims resolution and our claims resolution service. These frequently asked questions are reviewed and updated regularly.

If your State Authority has any questions around claims resolution under the General Indemnity Scheme, please reach out to our general claims unit.

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