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Phase I of the National Incident Management System (NIMS) implementation was completed in June 2015 with the successful training and migration of approximately 700 existing STARSWEB users nationally, along with a significant number of new users, onto the new NIMS platform.

In addition, in 2015 there was a number of significant developments including, a new national complaints module, rebranding of the system to the NIMS, a proof of concept for a national recommendations’ tracking tool, an E-Learning tool, and enhancements around the capture and classification of incidents, including serious and reportable events and updates to the location hierarchies.

2016 and Beyond

In 2016 we plan to continue to improve the NIMS, with enhancements in the capture of radiation incidents, blood products, medication incidents, clinical procedures and many more. In addition, the system will be updated to reflect the new community health care organisation structure and divisional reporting.

Key deliverables of Phase II of the NIMS Implementation include training and rollout of the NIMS reporting suite, developing a communications and engagement strategy with all stakeholders, encouraging adoption of the incident investigation screens and further rollout of the complaints’ and recommendations’ modules.

It is our joint goal to learn from incidents through the collection and analysis of incident related data. To achieve, this we must ensure that both the culture and tools effectively support this effort and we are committed to developing and enhancing the NIMS through 2016 and beyond, to ensure it continues to perform a key role in achieving this goal.

Key Facts and Figures for 2015





Incidents reported




Claims recieved




Claims resolved




Active claims (end of 2015)




Transactional spend




‘Excellence in Innovation’ Award

The NIMS was developed on the Marsh ClearSight Risk and Claims management platform, STARS Enterprise.

Marsh is the world’s second largest Insurance Broker and is a world leader in the area of Risk and Claims Management. Marsh has developed the ‘Excellence Award Program’ which seeks to recognise the compelling and innovative ways in which their clients have used technology to support their risk management strategies and programs.

In 2015, from a client base of circa 1000 clients, the NIMS won the ‘Excellence in Innovation’ Award in recognition of the scale, flexibility and breadth of functionality of the solution delivered to such a broad and diverse client base nationally, and in delivering positive business results to solve risk management, safety and claims operations challenges.

An account is locked out when you do not access the system for over 90 days. If this should appear you will need to contact the helpdesk at or 01 2384240 to get your account reactivated.

Possible Causes:

  • Incorrect web address.
  • Changes were made to the PC recently.

Possible Solutions:

  • Check that web address is as follows:
  • Ask your IT department to check the settings on the PC and relate to the NIMS helpdesk exactly what, if any, changes were made. The NIMS Helpdesk can provide a troubleshooting guide to IT personnel of areas that they can check.

These are claims which have been previously reported to the SCA. It is recognised that there are a number of incidents which are extremely difficult to report if organisations have not been informed e.g. member of public incidents in your facilities. The SCA represent the numbers of CPRI as a percentage of the total number of claims received in a period. In 2016 we will be focusing on this percentage with a view to developing a baseline with your organisation. Those CPRI will be analysed and we will support organisations in improving this figure over an incremental period.

In addition to supporting the SCA in performing its functions, this figure is a key performance indicator (KPI) for incident reporting in your organisation. Incident numbers alone are not the sole indicator of good reporting. CPRI is a powerful figure that not only indicates the quality of reporting, it also targets those incidents which pose a significant risk to your organisation.

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