The State Claims Agency is responsible for managing property damage claims (property includes buildings, contents, vehicles and/or personal property) against delegated State authorities under the General Indemnity Scheme. The State Claims Agency will endeavour to investigate and make determinations of liability on all property damage claims as quickly as possible.

Where property (e.g. a house) or a vehicle (e.g. a car, van) belonging to a member of the public is negligently damaged by a State authority in the course of their work (e.g. An Garda Siochana, HSE/the National Ambulance Service, the Defence Forces, Irish Prison Service), the member of the public can initiate and submit a property damage claim to the State Claims Agency. The property damage claim process is as follows:

1. Where possible, get an estimated cost for repairing/replacing the vehicle or property that has been damaged
2. Select and complete the relevant property damage forms available here
3. Submit the form to the State Claims Agency

Following notification of your claim by a member of the public, the State Claims Agency will investigate the background and circumstances giving rise to the claim and make a determination on liability. The State Claims Agency may instruct a motor assessor or other expert to examine the damage. The length of the process will differ depending on the specific circumstances and details of the claim and may also be impacted by external factors beyond the State Claims Agency’s control. Please allow time for review and/or processing of the claim.

If the State Claims Agency accepts liability on behalf of the State authority, it will engage with you to resolve the claim.

If the State Claims Agency establishes that liability is disputed, it will advise you accordingly and will formally deny liability in respect of your claim.

State authorities delegated to the General Indemnity Scheme are covered, including An Garda Siochána, HSE/the National Ambulance Service, the Defence Forces, Irish Prison Service. View a full list of General Indemnity Scheme State authorities.

If your property has been damaged by a State authority that is indemnified by the State, you will need to initiate and submit a claim through the State Claims Agency. The property damage claim process is as follows:

1. Where possible, get an estimated cost for repairing/replacing the property that has been damaged
2. Select and complete the relevant property damage forms available here
3. Submit the form to the State Claims Agency

Following notification of your claim, the State Claims Agency will investigate the background and circumstances giving rise to the claim and make a determination on liability. The State Claims Agency may instruct an independent expert to examine the damage. The length of the process will differ depending on the specific circumstances and details of the claim and may also be impacted by external factors beyond the State Claims Agency’s control. Please allow time for review and/or processing of the claim.

If the State Claims Agency accepts liability on behalf of the State authority, it will engage with you to resolve the claim.

If the State Claims Agency establishes that liability is disputed, it will advise you accordingly and will formally deny liability in respect of your claim.

If you have been involved in an accident with a vehicle that is indemnified by the State, you will need to initiate and submit a claim through the State Claims Agency. The vehicle damage claim process is as follows:

1. Where possible, get an estimated cost for the damage to your vehicle that has been damaged
2. Select and complete the relevant property damage forms available here
3. Submit the form to the State Claims Agency

Following notification of your claim, the State Claims Agency will investigate the background and circumstances giving rise to the claim and make a determination on liability. The State Claims Agency may instruct an independent motor assessor to examine the damage. The length of the process will differ depending on the specific circumstances and details of the claim and may also be impacted by external factors beyond the State Claims Agency’s control. Please allow time for review and/or processing of the claim.

If the State Claims Agency accepts liability on behalf of the State authority, it will engage with you to resolve the claim.

If the State Claims Agency establishes that liability is disputed, it will advise you accordingly and will formally deny liability in respect of your claim.

To complete the motor-related property damage claim form (i.e. damage to cars, vans and other vehicles), you will need the following:

• Date of incident
• Incident location
• Brief incident circumstances
• Your vehicle details (make and model, registration number)
• Your name, address, contact details
• Your insurance details (including company and policy number)
• Estimated cost of damage to your vehicle (if known)
• State vehicle details (make and model, registration number)
• State vehicle driver’s details (name, contact details, State location e.g. Garda station, military barracks, ambulance base location, Irish Prison Service location)

To complete the non-motor property damage claim form (i.e. damage to house, building, contents, personal property), you will need the following:

• Date of incident
• Name of property owner
• Your contact details
• Address of the property
• Brief incident circumstances
• State party’s details (name, contact details, State location e.g. Garda station, military barracks, ambulance base location, Irish Prison Service location)
• Estimated cost of damage to your property (if known)

The timeline of managing the claim differs on a case-by-case basis. In line with our statutory mandate, the State Claims Agency must investigate each claim submitted to determine liability. In cases where the investigation concludes that the relevant State authority bears some or all liability, the State Claims Agency seeks to settle claims expeditiously and on fair and reasonable terms. The length of the process will differ depending on the specific circumstances and details of the claim and may also be impacted by external factors beyond the State Claims Agency’s control. Please allow time for review and/or processing of the claim.

If the State Claims Agency establishes that liability is disputed, it will advise you accordingly and will formally deny liability in respect of your claim.

You can contact stateclaims@ntma.ie to get an update on the status of your claim and a member of the State Claims Agency team will be in touch.

You can contact stateclaims@ntma.ie to get an update on the status of your claim and a member of the State Claims Agency team will be in touch.

The timeline of managing the claim differs on a case-by-case basis. In line with our statutory mandate, the State Claims Agency must investigate each property damage claim submitted to determine liability of the State authority. In cases where the investigation concludes that the relevant State authority bears some or all liability, the State Claims Agency seeks to settle claims expeditiously and on fair and reasonable terms. The length of the process will differ depending on the specific circumstances and details of the claim and may also be impacted by external factors beyond the State Claims Agency’s control. Please allow time for review and/or processing of the claim. You can contact stateclaims@ntma.ie to get an update on the status of your claim, or add additional information, and a member of the State Claims Agency team will be in touch.

Like other State bodies, the State Claims Agency has an Access Officer in place to support people with disabilities.