Claims Management

The State Claims Agency’s claims management objective is, while acting fairly and ethically in dealing with people who have suffered injuries and/or damage, and their families, manage claims taken against the State so that the liability of the State is contained at the lowest achievable level.

The State Claims Agency (SCA) manages the following types of personal injury (clinical and non-clinical) and property damage claims on behalf of its client State authorities, their servants or agents:

• Injury to employees
• Injury to a member of the public
• Clinical negligence
• Third-party property damage

The SCA manages claims from their initial notification through to final resolution. Claims are investigated in a thorough and timely fashion in order to facilitate early decision-making in relation to liability and strategy.

In cases where the SCA investigation concludes that the relevant State authority bears some or all liability, it seeks to settle claims expeditiously and on fair and reasonable terms. If it considers, in individual claims or classes of claim, that the State is not liable or that the amount sought in compensation is excessive, the SCA’s policy is to contest the claim or level of claim.